Semafone uses the telephone keypad to transmit card data directly from the customer to the acquiring bank. The card data bypass Nemo’s IT and telephony infrastructure and the individual key tones are masked so numbers are not recognisable by their sound and no details are spoken aloud. The agent, who remains in voice contact with the customer throughout the call, is thereby removed from the responsibility of handling card data.
Founded in 2009, Semafone offers a solution which takes telephone payments out of the scope of PCI DSS regulations. The company’s mission is to secure voice transactions and reduce credit card fraud in contact centres worldwide in order to support the global scale of the PCI mandate. The company already has a customer base than includes Europe, North America and Africa.
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