Midigator reveals insights on how to prevent and fight chargebacks

Wednesday 5 August 2020 14:20 CET | News

Midigator has released ‘The Year in Chargebacks report, which provides insights into why disputes happen, how to effectively prevent and fight chargebacks, and others.

According to the press release, data-driven decisions are an essential part of a successful chargeback management strategy. However, key insights are often difficult to determine and challenging to understand. Midigator’s goal for ‘The Year in Chargebacks’ is to provide valuable, relevant data that can easily be used to enhance current management strategies. The report serves as a benchmark to evaluate individual efforts and also gauge the industry as a whole.

Therefore, the takeaways of the 2020 report highlight the dynamic, evolving nature of payment disputes through insights such as: 

  • Ongoing, technology-assisted chargeback prevention efforts continue to prove effective – the study’s chargeback-to-transaction ratio has decreased 31% since 2017.

  • The high chargeback-to-transaction ratios for Peru, India, and Dominican Republic remained steady from 2017 to 2019. Norway, New Zealand, Sweden, and Switzerland had consistently low ratios. However, risk in other countries fluctuated year-over-year.

  • Card brand regulations for compelling evidence have changed, but 55% of study participants chose not to collect the information that’s required to win. As a result, win rates for certain fraud-coded disputes dropped 45% between 2018 and 2019.

Overall, the 2020 report contains 36 months’ worth of data, carefully examining year-over-year trends in eight different categories. The data was collected from a diverse subset of global merchants representing various industries, billing models, transaction volumes, and dispute management styles.

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Keywords: Midigator, report, The Year in Chargebacks, chargebacks, data-driven decisions, Chargeback Management, Peru, India, Dominican Republic, card regulations
Categories: Fraud & Financial Crime
Countries: World
This article is part of category

Fraud & Financial Crime

Industry Events