There were 19 such incidents at Lloyds, 18 at Barclays and 16 at Royal Bank of Scotland Group Plc that prevented customers from using telephone, mobile and Internet banking in the second quarter of 2018. Tesco Bank, which was targeted by cyber-criminals in 2016, reported six incidents in the period. The reports published on the banks’ websites do not explain what caused the outages.
The public reports are part of efforts by the Financial Conduct Authority and Competition and Markets Authority to shine a light on banks’ ability to cope with a wave of hacks and technical problems and help consumers choose the best current account.
Now regulators are allegedly signaling they may ask banks to standardize the way they disclose cyberattacks to consumers.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the The Paypers website, they in no way represent the opinion of The Paypers.