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Citi expands digital onboarding to 37 countries

Thursday 14 May 2020 14:53 CET | News

Citi has expanded the reach of its CitiDirect BE digital onboarding platform, making it available in 37 countries and five languages. 

The usage across client-facing digital channels has grown over the first quarter of 2020, as clients switch to continuity-of-business (COB) modes, with remote work during the pandemic. Clients have activated COB plans, and have had to reassess current payment methods, processes, risks, and controls, and digitise manual processes. 

CitiDirect BE Digital Onboarding enables clients to complete Know Your Customer (KYC), account opening and product requirements online, while tracking status end-to-end. It replaces the legacy paper and courier-based documentation process with a digital platform, including electronic signatures, and using existing data assets to complete KYC and account opening requirements.

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Keywords: Citi, CitiDirect BE Digital Onboarding, digital onboarding, client-facing digital channels, COB, remote work, pandemic, payment methods, electronic signatures, KYC, Know Your Customer, account opening
Categories: Fraud & Financial Crime
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Countries: World
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