Close to 82% of bank customers were unhappy with having to go to a branch and physically hand over documents, the digital identity verification provider’s survey of over a 1,000 people across the UAE indicated.
Meanwhile, 76% of UAE residents indicated they want an entirely digital bank account opening process, with that figure rising to 85% amongst higher income groups.
IDnow survey also indicated 82% unhappy with having to physically go to a branch versus digitally opening an account.
Amongst non-bank account holders, 86% said they had started a bank account application but quit the process because it was too complicated.
IDnow commissioned YouGov to conduct the survey across a representative demographic sample of UAE residents with the aim of gathering customer perceptions regarding traditional bank account opening versus digital processes.
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