Icon Solutions asked Celent to investigate this topic. The research clearly indicates an increased level of ‘unbearable cost pressure’: 86% of banks find margins on payments challenging to maintain – which is a significant increase from 59% of banks in 2021. A similar picture emerges in a McKinsey study into the cost and revenues of payment services for financial institution by the Dutch Payments Association. In 2021, payment services were loss making. Something’s gotta give!
In this webinar, Esther Groen – Head of Payments Consultancy at Icon Solutions, Gijs Boudewijn – Managing Director at the Dutch Payments Association, and Kieran Hines – Principal Analyst at Celent discussed: