Edward Metzger, VP, Marketing Planning Payments Efficiency at LexisNexis Risk Solutions, discusses the five major payments trends we need to watch out for in 2024.
Over the past decade, a wave of innovation has swept through all corners of the payments landscape. As a result, the needs of market participants have evolved, and they continue to do so at a substantial pace. Here are our predictions for the key trends to watch as 2024 unfurls.
Account-to-account (A2A) payments bypass intermediaries such as credit card and payment processors, enabling money to be transferred directly from one party’s account to another account instantly. That makes them faster, more convenient, and less costly than traditional bank transfers.
With payments moving online and real-time payment systems becoming the norm, authorised push payment (APP) fraud is more prevalent than ever. In fact, it is the number one fraud threat globally, surpassing card fraud and identity theft.
APP fraud is perpetrated when fraudsters use social engineering techniques such as impersonation scams to trick unwary consumers into sending a payment to them. Combating APP fraud remains a challenge because it happens in real time and cannot be reversed. We expect wider adoption of confirmation of payee (CoP) and similar controls to temper APP fraud going forward.
A confluence of factors from high interest rates to volatile credit markets are driving up the cost of payments and making liquidity management ever more challenging. Compliance controls, which are especially high for international payments, further increase costs. Automating payments processes to speed processing, reduce failed payments, and prevent fraud will remain a top focus for businesses looking to reduce costs in 2024.
Corporates are increasingly bringing payments operations in-house to gain greater control and deliver a better customer experience. This has fuelled the growth of corporate treasury management systems that are able to manage liquidity and deliver efficiency gains by offering a centralised hub for all payments activity, including payment routing. With the faster processing and real-time visibility these systems offer, we expect the number of companies who manage their own payment operations to increase significantly.
Banks are transforming their payment service operations and diversifying revenue by offering real-time payments capabilities to corporate and other customers through APIs.
To find out more about the ways in which the payments landscape is rapidly changing and the potential impact on your business in 2024, download our latest infographic.
Edward Metzger is responsible for the commercial strategy and performance of the Payments Efficiency business within LexisNexis Risk Solutions. The Payments Efficiency business includes the Banker's Almanac family of products. Prior to this role, Edward has progressed through a variety of financial services roles over the last twenty years during his time with Banco Santander, Barclays, and Accenture. His most recent roles involved the creation and scale up of two payments-focused fintech companies funded by Santander. Most recently, he had the role of Commercial/Sales Director as well as Head of Product, and, before that, he acted as Chief Technology Officer and Head of Operations.
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare, and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information-based analytics and decision tools for professional and business customers.
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