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Proxim Selects RightNow as Customer Service Platform

Wednesday 31 March 2004 10:45 CET | News

Proxim Corporation has selected RightNow Service as its strategic platform for customer support. Proxim will deploy RightNow to enhance and integrate service and support processes across its web, email and phone channels in order to increase customer satisfaction, reduce costs and gain greater visibility into actionable business issues.

Proxim selected RightNow to replace its existing systems because of RightNows unique knowledge base management and search functionality, its advanced rules-based workflow management capabilities and its robust reporting tools. RightNows award-winning knowledge base technology enables companies to provide customers with immediate answers to their questions 24 hours a day via the web -- and to provide those same answers to customers, when they ask their questions via email or on the phone. RightNow also provides a common system for automating, tracking and managing customer interactions across all communication channels. RightNows reporting tools provide comprehensive information about common service and support issues, individual customers activities and customer satisfaction metrics. This enables managers to respond quickly to emerging trends and to specific events. Proxims deployment will be hosted by RightNow. This will significantly reduce Proxims total cost of ownership by eliminating capital equipment costs and ongoing management obligations, such as server administration, systems backup and software upgrades. RightNows fully web-based architecture will facilitate access by Proxim employees in the United States and overseas.


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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce