This solution relies on natural language to support a range of digital banking experiences. Virtual Banking Assistant from Fiserv, which incorporates conversational AI technology from Clinc, assists banks and credit unions to have online conversations with their customers, a complementary alternative to face-to-face customer interactions and a key component of a holistic customer experience.
Consumers can ask about account and financial information, search for past transactions, view bills and more with real-time, contextual responses and the option to be transferred to live support when needed. In addition, the platform can provide actionable, proactive insights to help guide future spending and saving.
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