Genesys AppFoundry is a dedicated marketplace focused on customer experience solutions. Finn AI integrates with Genesys Engage and the Genesys Cloud platform to assist banks to deliver customer support to customers as they move between chatbot and human support.
In addition, the integrated solutions enable banks and credit unions automate their support offering and leverage advanced conversational banking functionalities. Banks and credit unions can introduce intelligent automation to their support team, using AI that is pre-trained on millions of real-world banking conversations and typically able to understand over 80% of queries out-of-the-box.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the The Paypers website, they in no way represent the opinion of The Paypers.