FICO to support businesses set up new payment schedules

Thursday 9 April 2020 14:25 CET | News

Global analytics software company FICO has created a set of digital scenarios that can help lenders, telecom providers, and others to set up new payment schedules that help customers seeking immediate relief.

FICO Customer Communication Services enables companies to deliver email, voice, text and mobile app notifications that are smart, and include a human touch. By integrating CCS with FICO solutions, businesses can communicate with customers throughout the customer credit lifecycle.

The configuration of FICO Customer Communication Services includes:

  • standalone inbound automated voice virtual agent to handle customer payment holiday information queries and actual customer payment holiday eligibility and opt-in;
  • interactive SMS ‘chat’ virtual agent establishing eligibility for a payment holiday, reason holiday required and customer opt in.

The delivery and set up of these scenarios can take place in just a few days.

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Keywords: FICO, Telecom, lending
Categories: Payments & Commerce
Countries: World
This article is part of category

Payments & Commerce

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