The integration of Informatica’s solution comes as part of the bank’s cloud-first digital transformation strategy as it transitions from an on-premises solution to the cloud. UnionBank supports technological innovation and includes in its operation cloud and artificial intelligence (AI) to support its customers. Considering that the bank acquired Citibank's retail banking business in the Philippines, the vision aims to improve the banking experience of more than 12 million customers. Taking this into account, UnionBank needs to ensure that its systems of engagement can offer trustworthy, near real-time information to enhance Know Your Customer (KYC) initiatives, accelerate customer onboarding, and improve multi-channel customer engagement, analytics, and regulatory reporting.
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