Seng Bank introduces 'Harp WhatsApp' feature

Wednesday 8 April 2020 14:00 CET | News

Hong Kong-based Hang Seng Bank, a banking and financial services company, has launched a new chat contact for WhatsApp users based in the city.

The chat feature aims to provide a direct connection to the company’s retail virtual assistant, Haro. It can be used by Hang Seng’s clients to get up-to-date information about the bank’s services, answer common questions about the bank and provide directions to Hang Seng’s nearest branch and ATM locations.

The service can also help with credit cards, mortgages, personal loans, insurance products and various special offers. Additionally, customers can ask Haro to provide regular foreign exchange or market outlook updates and reports through WhatsApp.

‘Haro WhatsApp’ can understand natural languages and it can simulate human-like contextual conversations. For the moment, Haro can speak and understand English, Chinese, and Cantonese. It can also understand a mix of English and Chinese, which is a common way of communicating in Hong Kong.

The Haro chatbot feature is a part of Hang Seng’s digital banking strategy and initiatives.

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Keywords: Hong Kong, Hang Seng Bank, Haro, WhatsApp, digital banking, financial, WhatsApp, retail, bank, ATM, credit cards, mortgages, loans
Categories: Banking & Fintech
Countries: Hong Kong
This article is part of category

Banking & Fintech