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ING taps Expert System's Natural Language Understanding to reduce manual activities

Monday 29 June 2020 11:52 CET | News

ING has chosen to extend AI-based automation benefits across the organisation and improve back office operations.

According to the official press-release, Expert System’s Natural Language Understanding (NLU) capabilities will be instrumental in augmenting ING customer service agents and accelerating the application of Robotic Process Automation (RPA) to a broader range of knowledge-based processes.

While RPA excels in the automation of many tasks, it falls short in automating those that require the ability to accurately comprehend, categorise, correlate, and extract knowledge from data. Expert System addresses these limitations by enabling the integration between RPA bots and NLU algorithms to reduce manual activities.


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Keywords: ING, Expert System, AI, Natural Language Understanding, NLU, Robotic Process Automation, data
Categories: Banking & Fintech | Online & Mobile Banking
Countries: World
This article is part of category

Banking & Fintech