ING taps Expert System's Natural Language Understanding to reduce manual activities


According to the official press-release, Expert System’s Natural Language Understanding (NLU) capabilities will be instrumental in augmenting ING customer service agents and accelerating the application of Robotic Process Automation (RPA) to a broader range of knowledge-based processes.

While RPA excels in the automation of many tasks, it falls short in automating those that require the ability to accurately comprehend, categorise, correlate, and extract knowledge from data. Expert System addresses these limitations by enabling the integration between RPA bots and NLU algorithms to reduce manual activities.

the paypers logo

The Paypers is the Netherlands-based leading independent source of news and intelligence for professional in the global payment community.

 

The Paypers provides a wide range of news and analysis products aimed at keeping the ecommerce, fintech, and payment professionals informed about the latest developments in the industry.

 



No part of this site can be reproduced without explicit permission of The Paypers (v2.7).

Privacy Policy / Cookie Statement

Copyright