Glia partners with Jack Henry to accelerate digital customer service

Thursday 15 December 2022 09:23 CET | News

US-based provider of digital customer service (DCS) Glia has made its digital-first solution accessible through Jack Henry’s Banno digital paltform.


This integration will allow more banks and credit unions to embrace digital customer service, reimagining how they serve and support customers in a digital world. 

Integrating Glia’s communication and collaboration capabilities into Jack Henry’s digital banking platform enables institutions to meet customers online and provide support across all digital channels, including SMS, chat, voice, and video banking.

US-based provider of digital customer service (DCS) Glia has partnered has made its digital-first solution accessible through Jack Henry’s Banno Digital Paltform.

Glia recently acquired bot provider Finn AI, resulting in a unified solution that allows financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, ultimately boosting customer satisfaction while driving new operational efficiencies.

Glia’s officials said they are making digital customer service accessible to a growing number of banks and credit unions, empowering them with tools to digitalise and transform customer service. Their integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain. As part of Jack Henry’s ecosystem, they are helping community institutions create competitive advantage.

Glia leveraged the Banno Digital ToolkitTM, the same set of APIs on which the Banno Digital Platform is built, to embed its DCS technology into the digital experiences offered by community and regional financial institutions. Access to Jack Henry’s API, design, and authenticated frameworks has enabled Glia to directly integrate into the digital platform, providing a seamless banking experience. This integration contributes to Jack Henry’s growing ecosystem of over 850 fintechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.

More information on Jack Henry

Jack Henry is a financial technology company that strengthens connections between financial institutions and the people and businesses they serve. It prioritises openness, collaboration, and user centricity – offering banks and credit unions an ecosystem of internally developed modern capabilities as well as the ability to integrate with fintechs.

Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. The company equips approximately 8,000 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health.

What does Glia do?

Glia is reinventing how businesses support their customers in a digital world. Glia's Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with over 350 banks, credit unions, insurance companies, and other financial institutions worldwide to improve the customer experience and drive business results. To date, the company has raised over USD 150 million in funding from investors.

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Keywords: online banking, mobile banking, partnership, fintech, artificial intelligence, digitalisation
Categories: Banking & Fintech
Companies: Glia, Jack Henry
Countries: World
This article is part of category

Banking & Fintech



Jack Henry

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