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Garanti BBVA expands remote corporate banking

Friday 24 November 2023 13:06 CET | News

Turkey-based BBVA’s franchise has announced its strategic commitment to enhance customer accessibility by extending remote banking services to corporate clients. 

Through this expansion, BBVA aims to leverage its suite of digital offerings initially designed for retail customers. This strategic adjustment will help corporations by offering reliable access to Garanti BBVA's remote banking services. Moreover, the onboarding process enables businesses to open bank accounts via the mobile app, eliminating the need for physical branch visits.

As per an official statement, BBVA's enduring focus on digital banking innovation targets the convenience of remote customer service, originally tailored for retail customers. The bank’s digital channel now also covers corporate clients, allows for smart interactions with users at every point of their experience, and responds to their needs instantly.

Turkey-based BBVA’s franchise has announced its strategic commitment to enhance customer accessibility by extending remote banking services to corporate clients.

The digitalisation drive in banking

Traditional banking methods – by branch, phone or ATM – aren’t appealing to customers, particularly since 2020. Many banks closed branches during the COVID-19 pandemic or limited branch hours, and customer service call lines are often backed up. Therefore, many banking customers have taken advantage of digital banking options over the past few years, all the operations being conducted entirely either through a website or mobile app.

The benefits of online banking are significant and wide-ranging, such as the convenience of managing finances from anywhere, the security of encryption and multi-factor authentication, and the potential for savings on fees and interest rates. As follows, customers can access their accounts at any time, from any location, and perform a wide range of transactions, such as checking account balances, transferring funds, paying bills, and applying for loans.

Previous Garanti strategic expansions

Considering this digitalisation drive on the financial market, Garanti BBVA's strategic move aligns with its vision to provide digital features, delivering a streamlined banking experience for corporate clients, SMEs, and individual entrepreneurs through technological expertise.

Moreover, in August 2023, Garanti BBVA Financial Technologies, a subsidiary of Turkey-based Garanti BBVA, also announced the launch of a digital asset company as part of its efforts to help digitise the Turkish banking sector. This launch follows an announcement in May 2023, when Garanti BBVA Mobile became the primary point of contact for more than 13 million customers and clients, with nearly 11 million accessing banking services via mobile alone. Putting mobile at the core of customer experience, Garanti BBVA aims to offer a wide range of solutions via mobile, including Türkiye's first AI-supported assistant Ugi, a chatbot. 

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Keywords: digitalisation, online banking, digital banking, banks, financial services
Categories: Banking & Fintech
Companies: BBVA
Countries: Turkey
This article is part of category

Banking & Fintech

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