In its Discussion Paper, EIOPA explores questions on whether and how far insurance value chains should be ‘opened’ up by the sharing of insurance-related and specific policyholder data amongst insurance and non-insurance firms, to protect policyholder rights and to allow for innovation in products and services. The main areas of the consultation paper include:
Initial analysis indicates that the exchange of both personal and non-personal data through (open) Application Programming Interfaces has started to emerge in the insurance sector. This can facilitate industry-wide innovation and increase the agility of businesses in responding to changes in customer needs and expectations. However, it could also give rise to new or amplified risks such as data security, cyber risks, interoperability challenges, and liability, ethical, and broader consumer protection issues. Increased data sharing, especially if combined with artificial intelligence or machine learning tools could also increase financial exclusion.
A key consideration for possible open insurance solutions is finding a balance between regulatory objectives related to data protection, insurance, and competition while supporting innovation, efficiency, consumer protection and financial stability. To find such a balance, EIOPA believes a broad multi-stakeholder discussion is needed. Stakeholders are encouraged to provide views to the Discussion Paper by filling out the EU Survey Tool by 28 April 2021.
EIOPA will assess the feedback received to better capture open insurance developments, risks, and benefits as well as to plan next steps, such as for the upcoming legislative initiatives foreseen in the European Commission’s Digital Finance Strategy or to supplement EIOPA´s ongoing work on digitalisation, the official press release concludes.
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