Viber users will be able to buy goods and services via the platform and make payments with Google Pay or other mobile wallets. The feature will be initially launched in Ukraine, with other markets, including Russia, to follow in 2021.
According to banks.am, Viber’s chatbot payments feature will enable users to purchase products and services from merchants through their authorised chatbots. If the user’s bank supports it, the user needs to add a credit or debit card to their Google Pay account or smartphone wallet, after which the payment option becomes available for any chatbot built on Viber’s API.
To enable this feature, merchants will have to connect to a service provider that supports this type of payment, create a chatbot on Viber, and enable payments on it.
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