Kiwibank introduces Apple Pay

According to Kiwibank’s officials, the decision to offer Apple Pay is based on customer demand, with the bank’s users confirming that the feature would be beneficial for their lives. Kiwibank also observed the strong need for contactless payments and decided to introduce Apple Pay to make transactions simpler, especially in time for the holiday shopping season. In addition to the ability to be used on iPhone and Apple Watch, the feature is available on iPad and Mac, providing the possibility to make faster and more convenient purchases in apps or on the web in Safari without being required to create accounts or repeatedly typing in shipping and billing details.

Security and privacy are significant elements of Apple Pay, as actual card numbers are not stored on the device or Apple servers when customers use a card with Apple Pay. Apple assigns, encrypts, and stores a unique Device Account Number in the Secure Element, a certified chip developed to store the payment details safely on the device. Furthermore, Kiwibank customers who choose to use Apple Pay can set it up from their iPhone by opening the Wallet app and following the steps to add their credit or debit Visa cards. Once the cards are attached to the iPhone, Apple Watch, iPad, and Mac, customers can start using Apple Pay on any of those devices immediately. The bank also mentioned that rewards and benefits will still be offered to its customers with Visa cards.

In addition to the introduction of Apple Pay, Kiwibank entered multiple partnerships and announced several capabilities in 2023 to advance its development strategy. At the end of August 2023, UnionPay International partnered with Kiwibank to enable the latter’s merchants to accept the UnionPay card for in-person payments. Through this collaboration, UnionPay expanded its card acceptance across several sectors in New Zealand, including food and drinks, accommodation, transportation, entertainment, and shopping, among others. Kiwibank provided UnionPay with EMV-compliant security chip payment, as well as mobile QuickPass for customers. The partnership also aligned with both organisations’ commitment to expanding payment options and offering a comprehensive and simple customer experience.

During the same period, NCR Corporation extended its collaboration with Kiwibank to operate the bank’s ATM fleet through its ATM as a Service solution in New Zealand. By continuing to work together, NCR was able to handle the operational management and maintenance of both in-brand and offsite ATMs.

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