Customers of EKM can now view purchases, order statuses, delivery updates, refunds and more, on a single screen within the TelcoSwitch customer experience platform, which already offers voice, email, social media channels, web chat and chatbot features that enable contact centre agents to deliver premium service levels to their customers.
TelcoSwitch’s solutions enable teams to connect and collaborate in the ways that work best for them, through voice, video, chat, call recording, screen sharing, and more, including advanced omnichannel customer experience solutions for contact centres.
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