Quiq launches Conversational Commerce Payments and Survey

Monday 4 October 2021 10:51 CET | News

Quiq, a US-based AI-powered conversational platform, has announced the addition of two new product features to its cross-channel Conversational AI platform: payments and surveys.

Built to deliver customer experience by supporting customer interaction, Quiq's payments and customer survey features help brands support the quality of every customer interaction, drive higher sales within conversations, and reap the benefits of real-time customer feedback.

Quiq's Conversational Commerce Payments enables brands to accept payment across all Quiq supported channels including SMS/text messaging, Apple Business Chat, Google Business Messages, webchat, Instagram, Facebook Messenger and more. Conversational Commerce Payments enables seamless, secure payment from multiple communication channels, including SMS and text messaging. Quiq has standard support for Stripe and Braintree payments platforms and integrates with any brand's payment processing platform, through the Quiq Payments API.

Quiq's In-Conversation Surveys enable a survey to be sent following the end of a customer interaction regardless of the channel (SMS/text messaging, Apple Business Chat, Google Business Messages, webchat, Instagram and Facebook Messenger and more), helping retailers with a multi-channel, customer feedback loop that delivers real-time insights. The surveys are event-based and triggered at specific customer interaction points, such as the end of a conversation. The ability to converse with clients following a conversation about their customer experience allows brands to remedy customer issues.

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Keywords: ecommerce, artificial intelligence, customer experience, payment processing, API
Categories: Payments & Commerce
Countries: United States
This article is part of category

Payments & Commerce