News

Singapore banks and fintechs leaders in biometrics adoption

Monday 12 March 2018 11:38 CET | News

A GBG and Forrester research has revealed that financial services companies in Singapore lead global markets in adoption of both fingerprint biometrics and voice recognition. 

The study “Leaders in Financial Services are Experts in Customer Identity” shows that 79% of Singapore banks and fintech companies plan to increase their spending on digital customer experience in the next 12 months, and 91% report that improving their ability to innovate is their top priority during that time.

Fingerprint authentication has been adopted or is being adopted by 61% of Singapore financials, while 57% of those in China, half of those in Australia, 40% in the UK, and only 37% in the US have done or are doing so. In voice recognition, Singapore’s 56% adoption rate leads Australia (52%), China and the US (49% each), and the UK (33%).

Despite the country’s lead in biometric adoption, 89% of financial companies in Singapore are concerned about their ability to identify customers, due largely to limitations of comprehensive data management, and poor integration of business applications and technology platforms. While only 41% of Singapore companies strongly agree that they have the necessary people and skills to execute their customer-centric strategy, all other countries included in the survey express less confidence.

Financial companies in Singapore are required to use two-factor authentication, which is one possible reason for the popularity of biometrics among them. Singapore is also second to China in using social media and behavioural monitoring to authenticate customers.


Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Keywords: fintech, biometrics, banking, Singapore, digital identity, financial services, two-factor authentication, report, GBG, Forrester
Categories: Securing Transactions | Digital Identity, Security & Online Fraud
Countries: World
This article is part of category

Securing Transactions