Santander ramps up fraud alerts to protect customers

Thursday 19 May 2022 15:18 CET | News

Santander has announced it is ramping up its fraud alerts to help protect customers making online payments.

Under a code of conduct introduced in May 2019, banks must present customers with ‘effective’ warnings about scams when they transfer money. Santander says it will start asking a series of questions to determine what scam customers are most at risk from, then show a tailored warning.

If the customer says they are transferring money for an investment, for example, they will be asked how they heard about it and whether it is in the UK. And if the bank is concerned, it may request further checks before the payment goes through.

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Keywords: fraud management, risk management, scam, online payments
Categories: Fraud & Financial Crime
Companies: Santander
Countries: United Kingdom
This article is part of category

Fraud & Financial Crime


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