In a bid to address the current environment, where check fraud has been expanding substantially due to mail theft and advanced counterfeit techniques, Refine Intelligence introduced its Digital Customer Outreach for Check Fraud Prevention solution. The service responds to the significant caseload of fraud analysts, working with any existing check fraud detection system, as it automatically reaches out to customers whose checks were flagged as suspicious. Through Refine Intelligence’s service, users can engage in a digital inquiry that can be completed on a mobile phone or desktop. It enables them to review the alerted check and verify critical information, including beneficiary and amount. Following this, their response is routed to the relevant operational teams.
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