The pilot is for residents using the MI Bridges web portal to apply for public benefits in Michigan. This pilot aims to help prevent identity-based fraud, waste and abuse and to create processes for benefit determination by confirming the identity of clients at the time they are applying for benefits.
The identity verification is a multi-factor authentication (MFA) process. The first process is verification, which is done based on head-of-household details provided by the client. The second process is Knowledge Based Authentication (KBA), which is done through a LexisNexis-generated questionnaire based on personal information that only the head-of-household (person applying for benefits) would be able to answer.
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