Ensure their definition of a PEP, family member, or close associate is linked to the minimum required by law and exceed it;
Assess the status of PEPs and their associates once they leave public office;
Communicate effectively to PEPS, while following the Consumer Duty, providing explanations on the reasons for their actions where possible;
Take into account the actual level of risk posed the customer and ensure that all information requests are proportionate;
Enhance the training delivered to staff who deal with PEPs.
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