Unlocking faster refunds with Visa: money back in as little as 30 minutes

Organized on 02 Oct 2025 / 09:00 AM PDT / 12:00 PM EDT / 06:00 PM CET

Cristina Andrici

23 Sep 2025 / 5 Min Read

Turn returns into revenue - How faster refunds drive customer loyalty and cut cost

Discover how 30-minute refunds can transform your business. Learn why 63% of shoppers spend more with retailers offering fast refunds, how to reduce customer support calls by 19%, and turn the dreaded return process into a competitive advantage. Watch how Visa and Worldpay explored proven strategies that boost customer satisfaction while streamlining operations.

Key takeaways:

Unlock hidden revenue - Discover how fast refunds turn dissatisfied customers into loyal advocates who spend more
Slash support costs - Learn proven strategies to reduce refund-related calls that currently drain customer service resources
Create your competitive edge - Master the art of transforming returns from customer pain points into powerful retention tools
Build lasting loyalty - Implement tactics that make shoppers choose you over competitors time and time again

Agenda

The current refund landscape
Why faster refunds could be a secret weapon
Best practices from successful retail implementations
Q&A

Presenters

Lara Gunes

Director, Payouts commercialisation, Worldpay

David Hernández

Senior Director, Visa Direct Enterprise Accounts – Europe

Mélisande Mual

Publisher and Managing Director at The Paypers

Keywords:

Faster refunds Customer loyalty Retail returns Refund speed Reduce support costs

Companies:

Worldpay

Countries:

World

The Paypers is a global hub for market insights, real-time news, expert interviews, and in-depth analyses and resources across payments, fintech, and the digital economy. We deliver reports, webinars, and commentary on key topics, including regulation, real-time payments, cross-border payments and ecommerce, digital identity, payment innovation and infrastructure, Open Banking, Embedded Finance, crypto, fraud and financial crime prevention, and more – all developed in collaboration with industry experts and leaders.