Unlocking faster refunds with Visa: money back in as little as 30 minutes

Takes place on 02 Oct 2025 / 09:00 AM PDT / 12:00 PM EDT / 06:00 PM CET

Cristina Andrici

23 Sep 2025 / 5 Min Read

Turn returns into revenue - How faster refunds drive customer loyalty and cut cost

Discover how 30-minute refunds can transform your business. Learn why 63% of shoppers spend more with retailers offering fast refunds, how to reduce customer support calls by 19%, and turn the dreaded return process into a competitive advantage. Join Visa and Worldpay to explore proven strategies that boost customer satisfaction while streamlining operations.

Key takeaways:

• Unlock hidden revenue - Discover how fast refunds turn dissatisfied customers into loyal advocates who spend more
• Slash support costs - Learn proven strategies to reduce refund-related calls that currently drain customer service resources
• Create your competitive edge - Master the art of transforming returns from customer pain points into powerful retention tools
• Build lasting loyalty - Implement tactics that make shoppers choose you over competitors time and time again

Agenda

The current refund landscape
Why faster refunds could be a secret weapon
Best practices from successful retail implementations
Q&A

Presenters

Lara Gunes

Director, Payouts commercialisation, Worldpay

David Hernández

Senior Director, Visa Direct Enterprise Accounts – Europe

Mélisande Mual

Publisher and Managing Director at The Paypers

Keywords:

Faster refunds Customer loyalty Retail returns Refund speed Reduce support costs

Companies:

Worldpay

Countries:

World

The Paypers is the Netherlands-based leading independent source of news and intelligence for professional in the global payment community.

The Paypers provides a wide range of news and analysis products aimed at keeping the ecommerce, fintech, and payment professionals informed about the latest developments in the industry.