Practical strategies for subscription growth: Why payments fail and how to fix them

Takes place on 13 Nov 2025 / 09:00 AM PDT / 12:00 PM EDT / 06:00 PM CET

Cosmina Hrisca

03 Nov 2025 / 5 Min Read

A Live Panel Hosted by The Paypers, featuring IXOPAY and zooplus

For SaaS and subscription businesses, every renewal matters—but failed payments, outdated data, and limited visibility can quietly erode recurring revenue. In fact, failed payments account for up to 50% of subscription churn, costing companies millions in lost revenue each year (PYMNTS).

Join The Paypers, along with experts from IXOPAY and zooplus, for a practical discussion on how to build stronger, more reliable payment foundations. This session will explore why payments fail, what common mistakes to avoid, and how to apply proven strategies that improve renewals and reduce churn.

Our panelists will share real-world lessons, highlight best practices, and discuss how payment strategies can differ across industries and business models.

Whether you’re just beginning to optimize your billing process or refining your retention efforts, you’ll leave with actionable insights to improve success rates and strengthen the customer experience.

Agenda

The State of Subscriptions: How recurring business models continue to outpace traditional commerce—and why reliable payments are central to retention and growth
Why Payments Fail: Common causes of churn, from outdated card data to rigid billing flows, and simple steps that protect recurring revenue
Merchant Perspective: Lessons from zooplus – Hear how one of Europe’s leading online retailers manages subscription complexity across markets, dynamic pricing, and evolving customer expectations
Building Flexible, High-Performing Payment Systems: Why provider-agnostic tokens are key to keeping payments portable, resilient, and optimized for success
Compliance and Customer Experience: Navigating express consent rules, handling dynamic payment amounts, and creating smooth sign-in, checkout, and cancellation paths

Presenters

Jacob Boggess

Account Manager at IXOPAY

Jobe Harrison

Sr. Solutions Architect at IXOPAY

Liam Castagna

Head of Payments and Fraud at Zooplus

Melisande Mual

Publisher and Managing Director at The Paypers

Keywords:

payments SaaS transaction customer experience merchants

Countries:

World

The Paypers is the Netherlands-based leading independent source of news and intelligence for professional in the global payment community.

The Paypers provides a wide range of news and analysis products aimed at keeping the ecommerce, fintech, and payment professionals informed about the latest developments in the industry.