From conversion to connection: Rethinking CX and post-purchase

The customer journey doesn’t end at checkout—it’s where loyalty begins. 67% of returning customers spend more than first-timers. Yet research shows, three delivery delays can drive away 58% of your customer base, making post-purchase the real loyalty battleground.

This interactive panel brings together industry leaders from Riskified and Riverty to reveal how merchants can transform the messy “second half” of the payment journey into a loyalty engine.

Discover how to:

• Strengthen trust and margins in Europe by tackling fraud, returns, and policy abuse head-on
• Keep your brand in control of the customer experience beyond checkout
• Orchestrate proactive, branded post-purchase experiences that turn one-time buyers into lifelong advocates

Walk away with actionable insights, fresh data, and real-world strategies to help you bridge the gap from conversion to connection.

Register now to reserve your place!