Volvo Financial Services partners Payer to optimize payments

The solution means that a Volvo workshop can get a payment guarantee from the hauler directly without delays and the workshop can repair the truck and solve the customer problem immediately.

Every minute a truck is parked is a cost for the entire supply chain, a challenge that Volvo Financial Services (VFS) wanted to take on. The solution that VFS designed together with their integration partners and Payer infuses transparency between the service center and the long-haul company. The solution notifies a manager of the hauling company of the service order so that he then can approve and settle the payment to get the truck back on the road quickly. The payment is made in real-time and also simplifies the back-end reconciliation of payments in the ERP system which is based on SAP.

Payers API was integrated by SIGMA, the global IT consulting company, into the self-built payment solution that executes the customer experience.

The solution was rolled out in Norway earlier this year and VFS has now added Spain as a secondary market.