Customers of EKM can now view purchases, order statuses, delivery updates, refunds and more, on a single screen within the TelcoSwitch customer experience platform, which already offers voice, email, social media channels, web chat and chatbot features that enable contact centre agents to deliver premium service levels to their customers.
TelcoSwitch’s solutions enable teams to connect and collaborate in the ways that work best for them, through voice, video, chat, call recording, screen sharing, and more, including advanced omnichannel customer experience solutions for contact centres.
The Paypers is the Netherlands-based leading independent source of news and intelligence for professional in the global payment community.
The Paypers provides a wide range of news and analysis products aimed at keeping the ecommerce, fintech, and payment professionals informed about the latest developments in the industry.
Current themes
No part of this site can be reproduced without explicit permission of The Paypers (v2.7).
Privacy Policy / Cookie Statement
Copyright