SIA is a large European hi-tech company in payment services and infrastructures controlled by CDP Equity. As the primary customer communication hub, the Contact Centre will become the heart of MarTrust’s customer experience strategy, focusing on the needs of shipping crew members travelling across the world in different time-zones addressed by the dedicated 24/7/365 English language speaking team of New SIA Greece.
This team will manage all modes of communication, which may be via e-mail or inbound calls: the seafarer can contact and receive answers to any queries related to the MarTrust solution from the middle of the Pacific or any port where they are berthed. Being aware of the role the seafarer plays, the service has also been enriched with a call-back functionality taking away any network concerns they may have. New SIA Greece and MarTrust will be operating in close collaboration making this a seamless experience for the end-user and the maritime industry, according to the official press release.
The Paypers is the Netherlands-based leading independent source of news and intelligence for professional in the global payment community.
The Paypers provides a wide range of news and analysis products aimed at keeping the ecommerce, fintech, and payment professionals informed about the latest developments in the industry.
Current themes
No part of this site can be reproduced without explicit permission of The Paypers (v2.7).
Privacy Policy / Cookie Statement
Copyright