The partnership also includes Salesforce’s ShopRunner subsidiary, in a bid to offer a front-to-back ecommerce and supply chain and fulfilment solution for retailers. The joint solutions will be available in the spring of 2022, the companies said. A number of shared customers have signed on, including major US retailers.
Among other things, the combination will tie together Salesforce’s inventory visibility and OMS capabilities with FedEx’s intelligent optimisation technology to let shippers logically rank inventory locations that are eligible for two-day shipping while optimising cost. Also, FedEx shipping labels can be automatically generated in Salesforce’s OMS, providing automated tracking updates when an item ships. An automated workflow flags shipping delay alerts so service agents can work proactively to resolve the issue.
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