Equivo invests in the LexisNexis legal workflow and case management solution Visualfiles

When fully deployed, the Visualfiles platform will streamline processes across the firm’s three service areas – debt collections, recoveries, and enforcement, aiming to facilitate compassionate engagement with customers and clients and ensure a more cost-efficient service.

Equivo’s customers include varied types of organisations, ranging from banks and financial institutions, car leasing companies, commercial property owners, and private clients, as well as other blue-chip organisations.

According to the press release, Visualfiles is enabling Equivo to engage both with customers who have monies owed to them, and clients for whom the debt is being collected. The customised dashboards are assisting Equivo personnel to help customers manage their finances through payment plans and pre-empt unnecessary escalation by identifying critical events in a timely manner to bring satisfactory resolution for all parties.

In addition to the roll out of Visualfiles to all service areas, Equivo is exploring the API landscape across the Visualfiles ecosystem to create customised data warehousing and collaborative reporting capabilities. The firm has plans to integrate Visualfiles with other business systems as well as Equivo’s website to facilitate a single customer and client view across all services.