Through this collaboration, Worldline and MSC Cruises are set to provide a personalised and homogenous experience to their cruise guests across Europe. Worldline has the commitment of supporting MSC Cruises in its expansion plans, enabling their entry in new markets due to a plug and play solution that meets the highest security standards, as well as a simplified onboarding process for optimum efficiency.
Demonstrating the depth of its payment expertise within the sector, the announcement marks Worldline’s expansion of its 11-year commercial relationship with one of the most known players in the cruise industry, which has been experiencing significant expansion following the post-COVID-19 pandemic tourism pick-up.
As per press release information, Worldline is set to support the growth ambitions of MSC’s operations via a solution that addresses the specific demands of the cruise industry, including:
a straightforward omnichannel payment experience;
the acceptance of an extensive spectrum of both local and international means, including quick availability of emerging new payment solutions;
and online, as well as card-present processing capabilities.
Worldline’s solution for MSC helps cover the entire value chain, ranging from a complete ecommerce acquiring solution across Europe to on-board payment terminals for the acceptance of passengers’ payments during sailing. Furthermore, the customisation also encompasses MSC Cruises’ specific requirements of the likes of refunds and incremental authorisations, thus helping contribute to the improved traveller experience that the company is aiming for.
The provided acquiring solution is also integrated with MSC Cruises’ own Shipboard Property Management System (SPMS), which helps simplify internal payment processes and increase staff efficiency. Additionally, MSC Cruises is also enabled to take advantage of a financial reporting tool that makes ease of complex tasks of the likes of financial analysis, reconciliation, and fraud detection.
When commenting on the announcement, MSC Cruises officials advises that Worldline was able to address their need for developing an up to date and stable acquiring solution for its growing operations in Europe, providing the company with high quality standards, flexible payment options, and increased back-office efficiency. The company believes that these benefits will enable them to deliver to their customers an improved travel and payment experience.
As per press release information, due to its strong foothold within the hospitality and travel industry, as well as its specific expertise in cruise operator solutions, Worldline is believed to be positioned to support the sector’s growth and enable MSC to provide competitive advantage to all their clients.
Going forward, Worldline provides cruise operators of the likes of MSC with the option to further improve their passenger experience by adding value-added services such as augmented reality and live shopping, amongst others, looking to offer a ‘best-in-class’ user experience.
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