Turkish Bank Selects Chordiant

Wednesday 2 June 2004 14:26 CET | News

Chordiant Software has been selected by Turkish Bank Yapi Kredi, to enhance its existing customer communications and improve opportunities for cross-selling, while building a strong foundation for the launch of new products and services.

Yapi Kredi chose Chordiant in partnership with Ultima, Chordiants local business partner in Turkey. The bank has procured products from the Chordiant Marketing Director Suite, a powerful, integrated set of marketing applications that automate and streamline the full range of complex processes required to plan, define, execute and analyze multi-channel, multi-stage marketing campaigns. Using a single integrated solution to define all marketing activity across channels (including direct mail, telesales, branch, POS, e-mail and SMS) will enable Yapi Kredi to deliver a consistent message to its customers. In addition to selecting Chordiants flagship Marketing Director, Yapi Kredi also selected a number of other modules. These include Chordiant E-mail Marketing Director, a module that integrates permission-based e-mail marketing into the channel mix through the same user interface used for both Chordiant Marketing Director and Chordiant Mobile Marketing Director, which delivers personalized and targeted offers to mobile customers via wireless mobile messaging. Also procured was Chordiant Interactive Offer Director, a module that adds the capability to deliver tailored real-time offers to customers contacting the organization with servicing needs. This capability can increase the ability to turn servicing requests into sales opportunities, increasing the banks profitability, while also improving the customer experience, which increases loyalty and retention.

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Categories: Payments & Commerce | Payments General
Countries: World
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