Teleperformance is a process outsourcing (BPO) provider, serving global enterprises in the retail, financial, travel, automotive, government, and healthcare sectors. As a result of the partnership, level 1 merchants that handle more than six million payment card processes a year through Teleperformance can now access PCI Pal’s payment security solutions for voice, chat, social, email, and contact centre interactions.
The partnership has been driven by changing consumer habits, which are driving merchants in all sectors to handle a broader array of payment methods and deliver a frictionless checkout experience, akin to ecommerce, while still observing payment card industry data security standards.
As a result of the technology integration with PCI Pal, Teleperformance’s clients can access frictionless PCI-compliant payment handling processes that cater to a broad range of payment methods via telephone, web, email, mobile, messaging, social media, and chat. Customers benefit from a consistent brand experience and can use their preferred payment methods, regardless of location.
In addition, as PCI Pal is a cloud-native platform with instances based in multiple geographies, Teleperformance clients can maintain data sovereignty and abide by local legislation, while providing payment methods that are localised and relevant to each territory.
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