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South Carolina Federal Credit Union Deploys Diebolds RemoteTeller

Thursday 18 November 2004 09:55 CET | News

South Carolina Federal Credit Unions (S.C. Federal) two new-concept branches will feature Diebolds RemoteTeller and PassVault systems.

S.C. Federals adoption of this new concept in branch service is consistent with a growing trend across the United States. Financial institutions are increasingly looking to offer members and customers high- quality, fast service in a comfortable, convenient environment, while maintaining a high level of security. RemoteTeller and PassVault provide branches with the tools to maintain their relationships with their members and customers. At the same time, the systems provide added efficiencies and security. The RemoteTeller System is a newer approach to in-branch banking, using pneumatics and two-way, closed-circuit television (CCTV), providing members with assisted service in conducting their transactions. The concept -- a cross between ATM banking and the traditional teller window -- takes the attributes of the typical drive-up, pneumatic bank system, which uses pneumatic tubes to transmit items from the member to the branch staff, and moves them inside the branch. Tellers are remotely located within the branch, and communicate with members through CCTV. The RemoteTeller consoles provide an added level of security for branch staff as well as for members. Members can provide personal account information using a phone receiver instead of to a teller across the counter with a line of people around them. Diebolds PassVault is a self-service vault access system designed to reduce the time involved in accessing and managing safe deposit box areas. Using a personal identification number (PIN), members have the freedom to access their safe deposit boxes at times most convenient for them, without assistance from branch staff. The PassVault reader takes a biometric record of the members hand, and this information is used as a means for faster, more secure identification. The PassVault System eliminates the need for a guard key, giving members unassisted access to their valuables and freeing up time for branch staff to devote to value-added services. S.C. Federals first new-concept branch opened on Nov. 15. A second is scheduled to open its doors in January 2005.


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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce