Siebel Systems Partner with Eontec

Siebel Systems have partnered with Eontecs, to combine Siebel Systems customer relationship management (CRM) solution and Eontecs multichannel customer banking suite. The Siebel-Eontec solution will provide retail banks with a single view of both transaction and customer information across all distribution channels, improving the customer experience by enabling faster and more personalized service. The joint solution integrates Siebel Finance and the Eontec multichannel customer banking suite, including Eontec Branch Teller and Eontec Internet Banking. Working together, the Siebel-Eontec solution will assist organizations in maximizing profitability and increasing retention of customers by providing a single interface for service requests, contact management, product and service offers, referrals, and transactions. Eontec Branch Teller is a fast, end-to-end teller processing, fulfillment, and customer service solution with a comprehensive range of functionality including features such as centralized electronic journal and cash management. The Eontec Internet Banking application enables banks to take online banking to the next level of functionality and move rapidly to highly scalable and personalized Internet banking. The functionality within Eontec applications is shared across multiple channels achieving high delivery speed and enhanced return on investment (ROI). Siebel Finance, a solution for branch platform sales and service, supplies bank branches the tools needed to increase branch profitability while providing personalized customer service. Siebel Finance enables branch personnel to increase cross-selling and up-selling by automatically notifying tellers of the complementary products and services that meet each customers needs. Also, the solution includes a referral capture tool that records potential customer needs and passes that information on to other bank personnel for future follow-up.