News

S1 Launch S1 Enterprise Teller

Wednesday 13 October 2004 16:11 CET | News

S1 Corporation has introduced S1 Enterprise Teller and S1 Enterprise Sales and Service Platform as applications of S1 Enterprise 3.0, the companys integrated multi-channel solution that addresses the entire front office of financial institutions.

With these applications integrated on the S1 Enterprise Platform, S1 aims to further financial services providers efforts to transform the branch into a more customer-centric environment that can drive sales and increase customer loyalty. S1 Enterprise Teller and S1 Enterprise Sales and Service Platform bring to the branch, for the first time, a single view of customer accounts, history and interactions across all of the banking channels. With the S1 applications built on a unified, scalable, J2EE-based platform, banks can leverage real-time, actionable information from any channel -- branch, call center, voice, Internet and ATM -- to provide more personal, efficient customer service and create opportunities to increase revenues and deepen relationships. In addition, with the centralized management capabilities built into the platform, banks can lower the costs of deploying, supporting, and maintaining a new generation of powerful branch automation solutions. S1 Enterprise Teller is the industrys first smart-client teller application, combining the best of thin and rich client technologies to provide scalability, real-time connectivity, and low total cost of ownership with deep offline capabilities. The application is highly flexible and customizable, and its centralized administration capabilities enable quick and efficient rollout of new products, features, and upgrades. By integrating branch automation solutions on a unified platform and enriching the customer care capabilities of these applications, S1 is providing banks with a robust, cost-effective solution for advancing multi-channel integration and the transformation of branch technology. S1 Enterprise Teller Features S1s ground-breaking smart-client teller solution delivers mission-critical transaction capabilities and robust customer interaction data to enable greater teller efficiency, better customer service, and improved cross-selling. Highlights of S1 Enterprise Tellers enhanced features include: -- The pay/get launch screen automatically retrieves data on customer accounts and recent banking activities, regardless of the channel in which they were initiated. Tellers can complete 80 percent of transactions without ever leaving the launch screen. End-of-session balancing requirements ensure fewer errors and swift resolution of out-of balance conditions. -- Real-time alerts use data from across channels to prompt tellers in ways that improve customer service, delivering information such as account balance alerts and personal reminders about when online payments are due or a scheduled payment has failed. -- Cross-channel targeted marketing messaging based on a customers profile delivers online scripts to improve customer responses and motivate tellers to make more offers. Automated routing of referrals ensures that sales opportunities are completed. S1 Enterprise Sales and Service Platform Features S1 Enterprise Sales and Service Platform provides a robust set of transactional capabilities and embedded relationship management tools. With a common, multi-channel architecture, the application provides access to all customer history, accounts, activity, and interactions. By providing a seamless, real-time view of each customers total relationship, S1 Enterprise Sales and Service Platform helps branch personnel maximize sales opportunities and customer satisfaction. Highlights of S1 Enterprise Sales and Service Platforms enhanced features include: -- Customer profiles provide a single view of the customer across all channels from a demographic and financial perspective. Segmentation capabilities allow banks to optimize cross-selling and marketing strategies as well as differentiate levels of service. -- Intelligent case management capabilities allow routing, tracking, and managing of each incident


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Keywords: ,
Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce