@Road Announces New Mobile Resource Management Solution for BlackBerry Enterprise Customers

Tuesday 14 December 2004 18:09 CET | News

@Road and Research In Motion (RIM), are working together to develop @Road Workflow Manager for BlackBerry.

@Road Workflow Manager will help to streamline the mobile workflow process by identifying and automating communications between the field service representative and the mobile workforce supervisor. The solution is designed to use GPS auto-detection to minimize task reporting and data entry by the field representative, automatically update work status and location, and provide dynamic routing to the next job site. Offering seamless integration of dispatch, routing, navigation, and information flow, @Road Workflow Manager is being developed to automatically record job start and end times and locations based on dispatch messages and user behavior. When field service managers dispatch a new job, a message will automatically alert the worker that a new job has been assigned with an option to route the worker to the new job. Subsequently, based on the mobile workers current position, a dynamic map would be created to route the worker from present position to destination, actively and intelligently changing the map context as the worker proceeds along the specified route. The solution is designed to provide application settings to define job start and end, as well as automatically update the job status when the field engineer reaches the assigned job location. This feature is intended to provide more accurate and timely information to the field service manager, as well as save the field engineers time for more valuable customer service delivery. The solution is also designed to provide field service managers the ability to use the business intelligence in the @Road Workflow Manager to generate real-time reports highlighting areas of interest specifically linked to the companys business operations. The reports can include productivity detail such as job time, overtime, start and end times, mileage and travel time. BlackBerry has already been deployed by thousands of enterprises and government agencies to keep their mobile professionals connected to the information and communications they need. It provides users with wireless access to a range of business information and voice communications -- all from a single wireless device.

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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce