Real-Time ATM Transaction Surveillance Now a Reality

Tuesday 14 December 2004 18:49 CET | News

Integrated Research, the worlds largest supplier of systems and application management solutions for HP NonStop servers, have released PROGNOSIS® Transaction Surveillance for ATM and POS systems.

This new product seamlessly integrates with the proven real-time architecture of the existing PROGNOSIS BASE24 software suite to provide a holistic BASE24 monitoring and performance management solution. Andrew Moran, Integrated Researchs product manager for banking and finance applications, says, PROGNOSIS Transaction Surveillance is the first product to provide real-time access to ATM and POS transaction details, including PAN (Primary account number) information, with negligible impact on system resources. It eliminates the heavy reliance on dedicated personnel, who until now have had to manually extract historical detail from transaction logs. Using sophisticated multi-conditional pattern matching with the ability to monitor individual transactions as they happen, this new product enables a number of functions, most notably in the area of fraud detection. Fraudulent activity can be detected within seconds, allowing financial institutions to act fast and minimize their losses due to card fraud. Extreme customer service is also now possible, according to Moran, who provided the example of an ATM retaining a customers credit card ... . Customer Service personnel now have instant access to these types of problems and can initiate customer contact immediately -- explaining why the card was taken and providing advice on how the issue can be resolved. Moran says, With PROGNOSIS Transaction Surveillance banks can minimize the incidence and impact of fraud; provide extreme customer service with advanced benefit features; and reduce reliance on personnel needed to manually sift through historical data logs to uncover transaction information.

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce