Product Quality is rated more important than Value for Money according to CR2s Banking Survey

CR2, has concluded its Banking Survey Questionnaire. The results were recently presented at CR2s First User Conference in Dubai and have highlighted some interesting conclusions, not all of which were anticipated by CR2.The CR2 Banking Survey was conducted to solicit the views of financial organisations that are users of vendor banking software and a high percentage of the 200 banks targeted by CR2 responded with their feedback on the topical issues addressed. Overall the Survey highlighted that banks want to deal with vendor organisations that are trusted partners and that have the ability to provide and deliver low risk solutions. Operational efficiency is a strategic driver for these institutions at present, more so than cross-selling and new product or service initiatives. Other findings of note were in relation to the projected initiatives that will be embarked upon by banking organisations in the foreseeable future. Here both the Internet and Multi-Channel Management are regarded by many as priority issues over the coming 12 months. In terms of technology, participants of the survey expressed a preference for .Net over J2EE when choosing operational infrastructure associated with new banking products. This is an endorsement and confirmation of the operational strategy selected by CR2 when it initially selected its technology roadmap in relation to channel management. Participants regarded that On-site services, specifically, had significant room for improvement by software vendors as this was consistently rated as being very poor.