Onyx Software and CIT Announce Integrated Solution for Merchant Management

Wednesday 21 April 2004 00:04 CET | News

Onyx Software and CIT have launched the CIT Merchant Management System (MMS), a solution to automate the boarding and servicing of Merchants.

The new solution, powered by Onyx and built and delivered by CIT, is designed to meet the specific needs of Processors and Independent Sales Organizations (ISOs). MMS combines CITs eBusiness, transactional and payment solutions with Onyx Enterprise CRM technology, which is intended to deliver more effective Merchant management and boarding, thus resulting in significant cost reductions and improved Merchant satisfaction for the Processor and ISO community. MMS offers real time boarding and application processing, automated Merchant management and servicing, and an interactive line of communication with ISOs/Merchants to gain more control of the customer and partner relationships. By incorporating Onyx CRM marketing, sales, and service functionality, MMS gives Processors an easy to use tool that helps them effectively cultivate relationships with their most productive ISOs. Additionally, Processors and ISOs can spend more time servicing and managing their most profitable Merchants. The new solution can enable Processors and/or ISOs to: - Increase productivity by automating the Merchant boarding process - Better manage and maintain the entire Merchant relationships via a single, user-friendly interface - Manage sales interactions for more effective follow-up and higher closing percentages - Identify top producing ISOs and most profitable Merchants to provide differentiated service levels to these groups - Close the marketing loop, driving campaigns based on sales results - Unite all parties around a reliable platform tailored for superior Merchant boarding and servicing Processors and ISOs have been leveraging CITs expertise in the payment industry since 1994 to help implement innovative end-to-end payment solutions in the areas of Merchant Accounting, Clearing, Transaction processing, and Fraud Management. CITs experience allows clients to benefit from the latest technology and incorporate it into their current payment infrastructure. CIT is using the Onyx Embedded CRM platform, Onyxs component-based, web services architecture which significantly reduces the cost and complexity of integrating applications, or parts of applications, to create a robust Merchant management offering. CIT is among a growing number of Onyx partners, like Getronics, Spherion, IBM, and Metavante, who are deploying Onyx Embedded CRM to deliver solutions tailored to specific customer segments and needs.

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce