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NetSuite Launches NetCommerce

Friday 25 June 2004 14:49 CET | News

NetSuites has released NetCommerce, the first and only on-line solution that seamlessly integrates website and Web store functionality with financials, warehouse management, sales and customer support systems. NetCommerce seamlessly integrates withNetSuites front-office and back-office solution to make it as easy to deliver sales and service on the Web as it is in person. In addition, NetCommerce makes it possible for small and midsized companies to deliver an "Amazon.com-like" experience for their customers and partners, providing a complete view of a customers interaction with a merchant by simply logging into a website. Finally, NetCommerce includes powerful e-marketing capabilities that help in acquiring new customers, as well as tracking the success of marketing efforts. NetCommerce completes NetSuites vision to enable small and midsized businesses to run their entire operation on a single, on-line application. NetSuites unique design solves the system integration problem by building the NetCommerce ecommerce solution on the same database that holds the history of all customer transactions and interactions with a merchant. When a customer logs into a website built on NetSuite, they can see their entire history with that merchant, regardless of whether the interaction took place on-line or offline. With NetCommerce, Web orders automatically update NetSuite to reduce inventory, notify the warehouse for shipping, create invoices for billing, and update customer records-eliminating the need to re-enter Web orders into separate systems. Since NetSuite websites are fed directly from a common internal system that integrates inventory, accounting and customer data, all information displayed on the Web site -- pricing, stock levels, promotions and payment options - is done in real-time. More than 1,000 companies currently use NetSuite to automate their ecommerce operations. NetSuite includes core NetCommerce functionality as a part of the base offering. Included in NetSuite are: - Ability to generate template-based websites complete with pricing and inventory data held in NetSuite - Transaction capabilities including purchase orders and real-time credit card payments - Order management with fulfillment and billing workflow - Customer relationship management to record all transactions and interactions - Customer self-service portals to track shipments, view orders, and manage support issues - Affiliate and E-mail marketing tools and reports to manage marketing campaigns including click-through rates, ROI of each campaign and revenue generated from each partner - Personalized price lists and content As well, NetCommerce extends NetSuite with two new modules that make the application more powerful than any stand-alone ecommerce product. NetCommerce Analytics is the first and only Web reporting tool that can incorporate transactional and customer-specific behavioral data, going far beyond traditional Web analytics applications. NetCommerce Site Builder enables companies to build and manage entirely customizable sites built with any tool (such as Macromedia Dreamweaver or Adobe Illustrator) that automatically links in real-time with NetSuites accounting, inventory and customer management capabilities. It also enables companies to sell on-line in any language, and in any currency chosen by the Web shopper. NetCommerce Analytics includes: - Marketing reports measure revenue and traffic generated from a companys various channels, campaigns and keywords. Using the systems sales data, each report specifies the exact amount of revenue generated from each marketing effort, and breaks it down into average revenue per visitor and revenue per customer. Conversion and visitor activity reports tell you how many leads became customers; how many customers visited repeatedly; the average numbers of visits, page hits, and more. - Customer reports provide detailed information of every Web activity performed by each customer. Find out what is in their shopping cart, how many times they have visited, what pages

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce