NCR Launch Next-Generation NCR FastLane

Shoppers who use self-checkout will find debit or credit card payments are more convenient with Release 4.0 of NCR FastLane, thanks to a design change placing the electronic payment/signature capture terminal within easy reach. In addition, input belt operation is smoother and more intuitive due to an improved sensor and motor control system. Other enhancements to NCR FastLane are designed to increase store throughput and operational efficiency. For example, with Release 4.0, retailers will gain increased flexibility in setting software parameters. Benefits of this feature include being able to further define and limit the types of interruptions that require assistance from an attendant. Increased capacity for the coin acceptor reduces the number of times store employees must empty the bin, reducing operational costs in countries where coins are heavily used. In addition, a comprehensive, multimedia training module, available on the remote attendant station, helps employees continuously improve their skills and better assist shoppers. This new module - unique in the industry - also provides training on daily operational and maintenance procedures, leading to increased system availability and customer service. A white paper published last year by premier global market intelligence firm, IDC, pointed out the importance of such training. In the paper, IDC recommended that retailers work with their self-checkout systems vendors to create curricula that can be used and reused to educate new employees as needed. Other changes with the new release of NCR FastLane are designed to improve reliability and serviceability, further reducing total cost of ownership. Among these enhancements is a remote management system that continuously monitors the unit and alerts store, chain or service personnel so system issues can be corrected quickly and cost-effectively. More than 50 retailers in 10 countries across Europe, North America and Asia have installed NCR self-checkout, including The Home Depot and Albertsons in the United States, Metro Group in Germany, Marks & Spencer in the UK, Woolworths Limited in Australia and AEON Group in Japan.