Level Four Extends Functionality of Testing Tools for Nationwide Smart ATMs

British Nationwide Building Society is extending the use of Level Fours ATM Channel Development Suite to test the advanced functionality of its FASTTill ATMs.Nationwide required a solution to improve testing schedules and reduce costs as it continues to deploy FAST Till ATMs throughout its branch network. In conjunction with Nationwide, Level Four has developed two new products, Bunch Note Acceptor plug-in and Cheque Processing Module plug-in, to meet the Building Societys testing needs. Nationwides network of FAST Till ATMs are providing customers with four new services: an automated bunch note cash deposit service which links directly to the card holders account so cash is instantly credited; an intelligent cheque deposit service that provides a scanned image of the cheque on the customer receipt; cheque issuance for bankers draft dispensing and passbook printing. Nationwide already uses Level Fours tools to test its ATM network functionality and has extended support to include its FAST Till machines. Level Four and Nationwide have been working closely together to develop the Bunch Note Acceptor and Cheque Processing Module - two new plug-in modules to Level Fours ATM Channel Development Suite. These modules provide effective testing capability for Nationwides advanced self-service banking ATMs that sit alongside traditional ATMs based in branch lobby environments. The actual behaviour of the FAST Till ATMs is replicated through software modelling in Level Fours tool set. The unique scripting capabilities of the software architecture means it can emulate the personality of the new smart ATMs and thoroughly test each area of functionality. The flexibility of the software also means that integrating new and evolving functionality into testing schedules can happen with relative ease, without impacting ongoing testing overheads. Each of these advanced services entail serious testing implications for Nationwide, particularly the real-time services such as the cash deposit service which link directly to the cardholders account. Any potential fault scenarios will have an impact on customer service levels. Level Fours software tests every aspect of the customers interaction with the ATM, and every aspect of the ATMs interaction with the banks core banking systems, for complete end-to-end security.