Fiservs credit union business units also realized significant improvements in client satisfaction, which is a key performance measure for Fiserv, last year. In 2003, 70 percent of Fiserv credit union clients participated in the companys annual client satisfaction survey. During 2003, the Fiserv Credit Union Group took on a more formal regional structure, resulting in three operating units of similar size. Joe Barry, formerly President of USERS, assumed the role of President of the Fiserv Credit Union Eastern Region, responsible for the USERS, AFTECH and Galaxy business units. He joined Roger Kuhns, President of the Fiserv Credit Union Western Region, responsible for the CUSA Technologies, Summit and XP Systems business units; and Scott Butler, President of IntegraSys, which includes the CUBE, CUBICS, Charlotte and Premier core product lines.
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