Fiserv Credit Processing Services Chooses BMC Software

Fiserv Credit Processing Services has selected BMC Softwares MAINVIEW systems management solutions to help ensure response time of its credit card and credit application processing needs. Fiserv Credit Processing Services is a national leader in providing outsourced credit receivables management services and is a unit of Fiserv.Fiserv Credit Processing Services provides clients with technology that enhances their ability to manage credit decisions, account acquisition, account processing, fulfillment and risk management. With nine million credit processing accounts and 80 million transactions a month, Fiserv Credit Processing Services believes that setting and exceeding its service level agreements for response time is critical to the success of its business. Fiserv Credit Processing Services goal of keeping its business-critical transactions available is directly in line with BMC Softwares strategic direction focused on Business Service Management (BSM). The objective of BMC Softwares BSM strategy is to enable companies to move beyond traditional IT management and manage their business-critical services from both an IT and business perspective. BSM solutions provide a "whole view" of business and IT operations, tightly linking IT resources to business objectives and managing these resources based on business priorities. MAINVIEW has allowed Fiserv Credit Processing Services to be more proactive in solving its customer problems and allowed the organization to enhance its services. Fiserv is able to ensure the health of local as well as remote transaction servers by having MAINVIEW monitor and notify personnel in the command center of fluctuations in processing rates that fall outside the normal parameters. Fiserv values several key capabilities of MAINVIEW, including its customization, ease of navigation and integration capabilities. Being able to customize and integrate MAINVIEW with the existing operating environment has allowed Fiserv to develop automated problem recognition and problem resolution procedures, which have resulted in higher availability of all mission-critical applications.