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First Command Bank Successfully Implements Fincentrics Banking Solutions

Wednesday 19 January 2005 17:03 CET | News

U.S.-based First Command Bank (FCB), in partnership with Fincentric, has successfully implemented Fincentrics real-time solutions to deliver comprehensive retail and online banking services for its growing international and U.S. client base.

Said David White, First Command Banks president and chief executive officer, Were one of the few banks in the United States that can offer powerful real-time transactional capabilities and were ecstatic we can leverage this advantage for our banking consumers. The response at go-live from our customers and staff was overwhelmingly positive. TowerGroup, an independent research firm established in Needham, M.A., says U.S. banks are transitioning to customer-centric, real-time capable core banking systems. Early adopters of this technology such as First Command Bank can gain competitive advantage by re-engineering their business processes to provide improved customer service while reducing operational costs, said Robert Hunt, senior analyst at TowerGroups Retail Banking research service. The conversion to Fincentrics technology solution is the first step in FCBs strategic plan to improving sales and differentiating their services. The bank is utilizing the open architecture of its new banking system to transition away from inflexible disparate legacy systems to consolidate data onto one single, integrated platform. The system provides more control in customizing products and provides FCBs employees plus 1,000 of First Command Financial Planning independent agents, working directly with clients around the world, with the unprecedented ability to see complete customer financial information. With instant information available at our fingertips and a clear view of our entire relationship with our customers, we now have the ability to provide better services, added White. We respond faster and with more relevant advice to help our clients pursue their financial goals. Fincentric provided IT professional services for FCBs implementation and conversion onto the new system and continues to provide ongoing enhancement services and customer support. Fincentric was instrumental in customizing a solution that fits our needs. We could not have accomplished this complex conversion on schedule without the dedication and experience of Fincentrics team, said Sherry Sitton, senior vice president of Operations. Fincentrics intimate knowledge of the U.S. banking environment and regulations and track record in well-managed implementations significantly contributed to our success. FCBs new system delivers comprehensive core banking, deposit, lending and Internet banking capabilities integrated across multiple delivery channels to provide a single consolidated view of the customer. Transactions are instantaneous and consistent across the Internet, teller branch platforms, ATMs and IVR (interactive voice response).


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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce